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Check out our Design Help page for tips!




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Frequently Asked Questions at MODA INDUSTRIA

Shipping:

How will my order ship?

U.S. orders ship via UPS ground or Priority Mail/Mail. And in some cases by freight. Canadian orders ship via UPS ground or International Priority Mail. International orders ship via International Priority Mail. More info on shipping here.

When will my order ship?

Custom signs and mailboxes typically take approximately 1-8 weeks depending on the items. Powder coated products typically take 1-4 weeks. Custom artwork typically takes 1-3 weeks. On each item there is an approximate production time listed. 

How do I check on my order?

Please go to: http://www.modaindustria.com/orderstatus.aspx

Ordering:

I tried to place an order and my credit card was declined and I'm sure I have a good card.

A. If you live outside the U.S. you will need to use the Paypal option to checkout. Our merchant services cover the U.S. only.

B. Your shipping and credit card billing address may be different. Addresses containing PO boxes sometimes have trouble being verified by Network Solutions. If this occurs, please use Paypal to process your credit card instead.

I have a coupon and it isn't accepted during checkout in the coupon box.

We currently do not have any valid coupons.

Will I receive a design proof when I order a sign or mailbox?

No. If you would like to see what a sign or mailbox will look like you must request one prior to ordering. If it is a Special Order then it'll depend on the design and order--each is different. 


Installation Instructions and Design Help go here.

What are spacers?

The floating style signs come with wall spacers and come in 2 sizes; 1/2" and 1". The wall spacer is the hardware on the back of the sign that offsets it from the wall. Either 1/2" or 1" from the wall.

Hardware

The screw-mount style signs and wall art come with stainless or matching powder coated screws. The screws and the holes on the signs and artwork are meant to be a very tight -fit. The screws are meant to "bite" into the metal as they are being mounted. The tight fit keeps the metal secure and lessens the amount of movement and rattling of the piece (like when a door slams, large truck driving by etc.). If you don't want the screws to be a tight fit, you can enlarge the holes with a drill.







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For U.S. orders we accept VISA, MC, AMEX & Discover and the option to use PayPal as well. If you are ordering outside the U.S. please use PayPal to checkout.
Thanks!

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Mailing Lists
See something you like but would like it in a different size, finish, etc. please contact us for a custom order.