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Frequently Asked Questions at MODA INDUSTRIA

Shipping:

How will my order ship?

U.S. orders ship via UPS ground or Priority Mail/Mail. And in some cases by freight. Canadian orders ship via UPS ground or International Priority Mail. International orders ship via International Priority Mail. More info on shipping here.

When will my order ship?

Custom signs and mailboxes typically take approximately 1-6 weeks depending on the items. Powder coated products typically take 1-4 weeks. Custom artwork typically takes 1-3 weeks. On each item there is an approximate production time listed. 

How do I check on my order?

Please send us an email and include your order # and we will let you know the current status of your order.

Ordering:

I tried to place an order and my credit card was declined and I'm sure I have a good card.

A. If you live outside the U.S. you will need to use the Paypal option to checkout. Our merchant services cover the U.S. only.

B. Your shipping and credit card billing address may be different. Addresses containing PO boxes sometimes have trouble being verified by Network Solutions. If this occurs, please use Paypal to process your credit card instead.

I have a coupon and it isn't accepted during checkout in the coupon box.

The coupon code is very likely invalid. Coupons are offered only a handful of times of year for select items and are available through our Facebook page, our Twitter page or via our emails. Coupons listed on third party sites are not authorized by Moda Industria and they often list old, incorrect and invalid coupons. Join our mailing list or Facebook page to get the real thing.

If you have a valid coupon code, it will be accepted in the coupon box and your order will reflect the applied coupon (if the coupon applies to what you are purchasing :-). Coupons must be used during checkout and entered into the coupon code box. They can not be applied to an order once the order has been processed. 

Will I receive a design proof when I order a sign or mailbox?

No. If you would like to see what a sign or mailbox will look like you must request one prior to ordering. If it is a Special Order then it'll depend on the design and order--each is different. 

What are spacers?

The floating style signs come with wall spacers and come in 2 sizes; 1/2" and 1". The wall spacer is the hardware on the back of the sign that offsets it from the wall. Either 1/2" or 1" from the wall.



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For U.S. orders we accept VISA, MC, AMEX & Discover and the option to use PayPal as well. If you are ordering outside the U.S. please use PayPal to checkout.
Thanks!

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Mailing Lists
See something you like but would like it in a different size, finish, etc. please contact us for a custom order.